Deliverables: Included in the cost of your custom project is an initial intake consultation with Makiko or her design assistant (45 minute sessions), a design sketch, and a digital CAD rendering.
Custom projects are invoiced in two parts. Invoices are shared via email and payment instructions are provided.
Payment 1: 50% deposit secures stone and initiates the design process.
Payment 2: Remaining 50% balance due prior to shipment.
Timelines are estimates and the average delivery time is 10-12 weeks from when the initial 50% deposit is paid.
Disclaimer: Heirlooms stones for custom projects are accepted on a case by case basis. Please contact us with your inquiry. Client understands that working with heirloom materials poses risks. MAKIKO WAKITA is not liable for any damage that may occur during the production process.
Please expect 3 to 4 weeks for fine jewelry order to be made and ready to ship.
We try to accommodate rush orders whenever possible; please contact us prior to placing your order to confirm if we can make your required delivery date.
We accept all major credit cards through our secure payment gateway.
For orders $5000 (USD) and up, we are encouraging ACH bank wires and transfers. We will be adding +5% for credit card transactions.
Payments of over $10K (USD) paid by wire transfer (or Cash) may be eligible for a 1.5% discount, please ask the designer for details. Discounts, Coupons and promotions cannot be combined.
We ship worldwide! Online orders are processed Monday to Friday, excluding holidays.
All domestic orders are shipped via FedEx or UPS. Shipping costs are calculated at checkout or included on your invoice.
All parcels require a signature upon delivery and include tracking and insurance while in transit.
International orders (outside of USA);
International orders are shipped via DHL International Priority. Shipping costs are calculated at checkout.
MAKIKO WAKITA is not responsible for any duties or import taxes. Once your order arrives to your destination country, you will be liable for the duties and taxes that may be incurred to release the parcel. Duties and taxes are respective to your order value and destination country.
We collect local sales tax for any orders that ship to destinations within the State of California. This sales tax, if any, will be added to the cost of your order during checkout.
All custom projects are final sale and non-refundable.
Customer satisfaction is very important to us. If you aren’t happy with you item, please contact us and we will work together to resolve the issue.
READY TO WEAR
Unless otherwise noted, all unworn, ready to ship rings are eligible for return.
Returns are only accepted with written notification from you within 48 hours of delivery. Jewelry must be returned using a shipping label provided by MAKIKO WAKITA and returned within 1 week. There will be a 5% restocking fee deducted from all refunds.
MAKIKO WAKITA guarantees the integrity of all rings for one year from purchase date.
Should repairs be needed at any point, please contact firstname.lastname@example.org and we will provide a quote for the repair, shipping labels and return instructions.
Please note, resizing or repairing your ring at a local jeweler voids our warranty policy.
All rings ship with a standard, proposal ready, ring box. We use standard white boxes for delivery to avoid drawing attention to the package when shipping or receiving the piece.
If a package is lost in transit, we will do everything possible to help track your package. However, once proof of delivery is generated, we cannot be held responsible. Please make sure to note a shipping address that is secure.
We provide one complimentary resizing per ring. If you need further assistance, please contact us for a quote.
*Please note: eternity rings are excluded for resizing.
We highly suggest that your ring be cared for with routine maintenance. This includes professional cleaning every 6 months to 1 year. Please contact us if you would like your ring to be cleaned and assessed. Local reputable jewelers can also be contacted for cleaning services. Please note that if another jeweler does work to alter your ring, it voids the warranty. Routine cleaning by another reputable jeweler is exempt under the warranty.
All engagement rings, custom and made to order, come with an appraisal by an independent gemologist. Please note that it is highly encouraged to add fine jewelry to a homeowners, renters or individual insurance policy to protect against loss, damage or theft of jewelry.